Learning to Thrive
On the Learning to Thrive podcast, we share stories, lessons learned, and practical tools to help your business go from surviving to thriving.
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Learning to Thrive
Ep. 80 - Handling Customer Issues (Replay)
In today's episode of the Learning to Thrive podcast, we are discussing how to provide exceptional customer service using the HEAT model. In the world of youth sports, it is inevitable that we encounter parents who are advocating for their child's needs, each of which are unique. The HEAT model is our guiding framework for providing unparalleled customer support, allowing us to help those families find the solution that is right for them.
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